What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

First visit....very pleased with how the staff was pleasant and thorough. Will continue to use them because of how I was treated.

Philip Vecchiarelli, on Google

I had an excellent experience at the Enfield Hear Again Center. Dr. Sarah was knowledgeable, patiently explaining everything very well.

Nancy LaPlante, on Google

Sarah (Enfield CT) was wonderful. I was promptly seen and efficiently processed, and Sarah was working without a receptionist. All my questions were answered, succinctly and thoroughly. I forgot my charger and she went out of her way to get it to me. She even offered to bring it to...

Joan Eckel, on Google

I recently brought my stepdad here for an appointment. What a wonderful experience. They were very caring, attentive, and very empathetic explained everything where he could understand it even with me translating he felt really good after the appointment, and excited that he can now get his new hearing aids.

Sheileen Feliciano, on Google

Upon entering the reception area, I received a very friendly greeting from , Loren, the office receptionist/assistant. She professionally interacted with me and appeared to know the protocol for a new patient, leading me into the treatment room. After a brief discussion with Loren the audiologist, Dr. Labelle, then entered...

Lorraine Davis, on Google

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